Loyalty promotions change customer behaviour.
Loyalty promotions change customer behaviour.
Latest Works.
A GLIMPSE OF OUR PORTFOLIO
About Us.
LOYALTY BY NAME, LOYALTY BY NATURE
Who we are
We are an internationally based marketing company with over 30 years of experience. Dynamic promotions are the core of our business, and we love helping our customers with our extensive suite of promotional services.
Our philosophy
We have a vision for helping brands increase engagement and instantly build their customer loyalty. Our innovative promotional platforms are proven, trusted and fully insured by Lloyds of London.
How we work
We create instant creative ideas, and know that everyone is different, so we are dedicated to customizing our promotions. Our in-house capabilities mean your promotion will be handled completely by us. From legal advice to data analytics, we are a diverse and highly skilled team.
What Clients Say.
WE'RE MORE THAN A SERVICE SUPPLIER
Promotional Marketing.
The Wise Marketer, an industry leading publication, states that ‘Truly loyal customers are the golden ticket to profitability and higher capital valuations’. We agree.
Paid Loyalty is proven to change behaviour. In 2020, McKinsey & Company conducted a survey on paid loyalty, showing just how effective paid loyalty is for engaging customers, increasing revenue and building brand love.
Source: McKinsey Customer Paid Loyalty 2020 Survey.
Our creativity is backed by our years of experience. We know what works, and we have earned our badges by walking the talk. You don’t want a surgeon performing their first operation. To create targeted, measurable and lasting loyalty, contact us today.
Data Management.
OUR IN HOUSE PLATFORM
Incentive ControlTM our cloud based technology platform, delivers a robust, nimble and affordable incentive management system that adapts seamlessly to your business needs. We work with your existing database, sales and customer management system to enable a dynamic programme design. With points or unique currencies, rewards and incentives, rewards catalogues, redemptions, details analytics tools, gamification, leaderboards, tactical campaigns, and even reward auctions capabilities.
Delivered in a fast, secure, affordable and flexible environment.
Data Solutions.
LOYALTY PROGRAMME ADMINISTRATION
Run multiple concurrent programmes, and configure each programme to use different rules, point values or reward items. Client self-management allows greater freedom and shorter reaction times.
MEMBER ADMINISTRATION
Track member details, create and administer member relationships to partners, and use client company structure to report member, store and regional totals. Manage member information and use it to deliver relevant offers to customers.
MEMBER RELATIONSHIP MANAGEMENT
Log all member communications with call center staff, on your web site, and through your digital and physical touch points to allow a seamless member experience that builds strong, profitable relationships.
CUSTOMER RELATIONSHIP MANAGEMENT
Incentive Control’s Customer Relationship Management tools allow client reps, sales staff, and managers to log customer interactions, assuring your B2B or individual customer relationships deliver enhanced value.
POINTS TRANSACTIONS
Our nimble, flexible, and customisable points engine logs all points transactions for points earned, redeemed, transferred or adjusted with date time, location, and references for any currency-based program.
DATA IMPORTS AND PROCESSING
Incentive Control allows for multiple format data imports with configurable import specifications, scheduled FTP data retrieval, and processing to ensure that you can derive actionable customer insights.
TARGET TRACKER
Set and display sales, behavioural or activity targets for your programme members. Keep them up to date and allow them to track their progress and improve performance. Create healthy competition through shared leaderboards and reward success.
REWARD ITEM ADMINISTRATION
Manage reward inventory with our intuitive controls: set cost, margin, and sell prices for reward items; enable program-specific pricing; and manage suppliers with automatic order processing.
REPORTING
Uncover member insight swiftly with our quick, sortable reporting functions. Perform graphing and mapping, automatic report delivery, graph sales data and identify trends and behaviour.
MEMBER WEB SITE MANAGEMENT
Create an engaging online experience and build relationships with your members by leveraging our user-friendly content management system for quick, real-time editing of member websites.
FINANCIAL MANAGEMENT
Keep your programme in the black and stretch the perceived value of your rewards with our simple, nimble, and flexible supplier invoice management and client billing capabilities.
SURVEY CAMPAIGNS
Augment your customer insight by utilising our sophisticated survey module. Run surveys to collect data on member preferences, Demographic and psychographic data for segmentation purposes.
Gift Cards & Rewards.
ENGAGING CUSTOMERS WITH REAL REWARDS
Choice is paramount. Reward diversity works so well, we have developed our own Gift Card and Rewards site, called Save & Win. Our platform offers a range of rewards where customers can save more than $2,500 annually. To maximise engagement, we excite and motivate customers by giving them a wide selection of high quality rewards. We work with the best local suppliers, offering customers the largest selection of the latest products and services. We deliver within days of ordering for the highest customer impact.
Effective programmes and promotions must consistently deliver perceived value to customers, with a quick reward turn around. We offer thousands of amazing rewards including electronic goods, entertainment, homewares, events tickets and more. The rewards options are endless.
Insured Prizes.
OUR IN HOUSE INSURANCE BROKERAGE
Prize Insurance allows you to offer great prizes at a fraction of their actual cost.
Loyalty introduced prize insurance to the Australian market in the 1990's and it has grown in popularity with each passing year.
We have our own insurance brokerage, offering the most competitively priced policies underwritten by Lloyd of London, the most secure insurance market in the world.
We have provided prize insurance for many top brands such as News Corp, Channel Ten, P&O Cruises, Parmalat, Hawthorn Football Club, Bingle, Shop a Docket and the West Australian Newspaper. Over the years, we have given away many of the great prizes underwritten by our insurers.
Gamification.
secure, automated engagement with your customers
Our unique gamification platform delivers affordable and smart solutions using best-in-class technology. With customisable options, we can automate digital prize delivery, collect specific customer data to suit your strategy and integrate with your exisiting systems.
As a secure platform that is an exceptional tool for engagement, we pride ourselves on our ability to provide solutions for our clients quickly and to our high standard.
Talk with us about how Gamification can help you engage your existing customers, and acquire new ones.
Play a demo game to see how it works.
We have thousands of customisable templates to choose from.
*This is a demo game for demonstrative purposes only, and you are not entering into a promotion. Your personal details will not be used or shared with any other parties.
Legal Advice & Permits.
OUR IN HOUSE LEGAL TEAM
We are experts when it comes to ensuring Trade Promotions legally adhere to the requirements of relevant governing bodies.
We have been assisting clients with legal advice, terms and conditions and obtaining permits for over 30 years.
We can get your promotional permits quickly and efficiently with no risk.
Get in touch with our team, and experience the peace of mind knowing that you promotion is being handled by professionals.
Promotional Websites.
We provide professional solutions for your promotional website needs. With full functionality to range from simple websites, to complex fully integrated promotional platforms, our team is ready to help.
Dynamic Capabilities
Dedicated in-house team
Versatile solutions
Secure dedicated servers
Professional web hosting
Routine testing and checks
We deliver complete mobile friendly web solutions. We offer options for SMS text messaging programs.
Our graphic design services ensure all of your promotion’s digital and print needs are met.
Loyalty Programmes.
LONG TERM CUSTOMER ENGAGEMENT
The engine behind our successful loyalty programmes is Incentive Control, the most nimble, flexible and responsive platform on the market.
With a range of dynamic integration options, our solutions are affordable and adapt seamlessly to your business needs.
We specialise in the following sectors
CONSUMER
B2B
EMPLOYEE
Fundraising.
PROVEN, TRUSTED methods to increase your fundraising revenue
We partner with the best sales team across Australia and New Zealand to increase the exposure and fundraising efforts for your charity.
At no cost to you, we set up a platform completely customised to meet your branding requirements. Our team receive thorough training and use their experience to let the personality of your charity shine through.
Chat to us to see how we can help your charity.
We have raised millions of dollars for charities, and would love to help you too!
Australia
8/8 Trawalla Avenue, Toorak, Victoria 3141
Phone : 0418 320 425
Email : info@loyalty.com.au
MON-FRI 09:00 – 19:00
SAT-SUN Closed
Auckland
6/101 Diana Drive, Wairau Valley, Auckland 0627, New Zealand
Phone : +64 9-306 6085
Email : info@loyaltyresults.com.au
MON-FRI 09:00 – 19:00
SAT-SUN Closed